Media Delivery Guidelines

Once you have gathered all of your materials in the formats outlined in our Media Submission Guidelines you may submit them to us utilizing the following methods. They are listed in order of preference.


Online delivery is our preferred method for receiving files from you. Not only will it save time, but also shipping and media costs! Please give your files nice descriptive names and archive all of your files into a single .zip (preferably with a nice directory structure) before sending them to us.


Go to and upload a zip of your files to [email protected]. This is probably the fastest and easiest way for you to get your files to us, and is the method we most prefer. Please ensure your files are appropriately labeled and segregated through folders so we understand what they are and where they should go. A .txt file with additional information is never a bad idea.


Upload your files directly to our DropBox account, utilizing the form below!


If you are uploading more than 1 file, please archive them into a .zip file.


If your total files are 25MB or less you can .zip them and shoot an email over to us at: [email protected]


Our FTP server is accessible via FTP and SFTP. Get a Free FTP client at

Port: 21
Username: hdclient
Password: h3avyd1g1tal

Please create a folder with your COMPANY-NAME and upload your files to that folder. Once files are uploaded please shoot an email over to [email protected] to let us know you’ve uploaded your files.


Please use offline delivery as a last resort. After all, we’re in the business of bringing people online!


Digital images may be sent by mail on optical media (CD/DVD), USB Flash Drive, SD Card or Compact Flash. Please send all media in a well padded envelope to:

Heavy Digital
Attn: Production Dept.
P.O. Box 191789
Boston MA 02119

Please note that unless prior arrangements are made, storage media cannot be returned, and become property of Heavy Digital.


Once we receive your materials your project will be placed on our production schedule, and you will be contacted and notified of the start date.
We endeavor to begin projects within 2 weeks of receipt of materials, however rush jobs can be accommodated for an additional fee.


If you have a question that wasn’t answered here don’t sweat, we’re here to help! Email us at [email protected] and we’ll get right back to you!

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